Return Policy and Shipping

Shipping & Delivery Options:

Hansen & Gretel offers a flat rate of  $10 for regular shipping within Australia to all orders. All international shipping is a flat rate of $45.00.

Express post-delivery within Australia will be charged $17. You can choose either options at the checkout.

Return Policy:

If in any case you are not 100% happy when you receive your product, we will happily refund or exchange your full priced purchase under the condition the item has not been worn or damaged, and is in its original condition. These standard trading terms apply to all purchases made on hansenandgretel.com. We reject any terms proposed that vary or add to our trading terms. Decisions made by Hansen & Gretel will stand as final.

We will gladly exchange or refund a full price item if we are contacted within 7 days of receiving the item. Once the return has been noted, the item must be returned back to Hansen & Gretel within 2 weeks of the purchase date at the purchaser’s own expense. It must be traceable, as we do not take responsibility for missing packages.

You may choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. No returns or exchanges will be given on sale items or shoes. The sale is final so please choose wisely. 

Afterpay Terms and Conditions: Please note we do not offer returns on orders made through Afterpay.  However the same conditions apply where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. Here we will issue a refund, credit or exchange.

Pre-Order Terms and Conditions: We do not take cancellations on pre-orders. Same return and exchange policies with normal purchases apply.