Wholesale Dispatch Coordinator

Our Brand

Hansen & Gretel’s design ethos encompasses a certain ‘femininity with bite’. Sharp, uncomplicated, and cut to compliment the female form, but often underscored with a boyish accent. 

The name Hansen & Gretel was chosen to represent this synthesis of masculine feminine, that yin & yang where Hansen is a nod to the Directors father’s name, and an ode to the brand’s mannish trace. ‘Gretel’ really constitutes for the idea of womanhood, the girl, the sister, and our journey as female’s which is always a prevalent theme in each collection. 


What we offer 

  • Young, energetic, supportive work environment with a passionate and creative team
  • Clothing allowance for you and discounts for family & friends
  • Collaborative, supportive & fun team culture 


The Role

Hansen & Gretel are seeking to add a dynamic, detail oriented, Wholesale Dispatch Coordinator to join our team. The successful candidate will operate from the Head office in Rosebery, NSW.

The successful candidate will be a highly-motivated individual with sales experience and have the ability to be analytical and data driven.


Position Overview

As a Wholesale Dispatch Coordinator, you will play a crucial role in ensuring the efficient and timely dispatch of products to our wholesale/Retail customers. You will be responsible for coordinating all aspects of the dispatch process, from order fulfilment to transportation logistics. This position requires a proactive individual with excellent organisational and communication skills, as well as the ability to work collaboratively with various teams within the organisation.


Key Responsibilities


Dispatch Coordination:
  • Plan and organise the dispatch schedule to optimise delivery routes and minimise delays.
  • Collaborate with the wholesale manager to prioritise order fulfilment based on customer requirements and deadlines.
  • Communicate with transport providers to coordinate timely pickups and deliveries.
Documentation and Record Keeping:
  • Maintain accurate records of dispatched orders, including tracking information and delivery confirmations.
  • Generate shipping labels, invoices, and other necessary documentation.
  • Liaise with wholesale customers to confirm order details, delivery schedules, and any special requirements.
  • Communicate effectively with internal teams, including sales, warehouse, and customer service, to ensure seamless order fulfilment.
Problem Resolution:
  • Address and resolve any issues or discrepancies related to dispatch, such as delays, damaged products, or order changes.
  • Proactively identify and implement solutions to improve dispatch efficiency.
Processing Invoices and Returns:
  • Efficiently process invoices for dispatched orders, ensuring accuracy and adherence to financial protocols.
  • Manage the returns process, coordinating with the customers to streamline returns and exchanges.
Organising Stock for Hansen Boutiques:
  • Organise and coordinate stock deliveries to Hansen & Gretel boutiques.
  • Implement effective stock management practices to optimise boutique inventory levels and enhance overall retail operations
    •  Previous experience in wholesale dispatch, logistics, or a related field.

    • Implement effective stock management practices to optimise boutique inventory levels and enhance overall retail operations

    • Strong organisational skills and attention to detail.

    • Excellent communication and interpersonal skills.

    • Proficient in using dispatch management software and Microsoft Office Suite.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Knowledge of transportation regulations and best practices


    How to Apply

    If you are excited about joining a dynamic fashion company and possess the skills and qualifications described above, we would love to hear from you. Send your CV & Cover letter to brand@hansenandgretel.com