Refund policy

In Store

Our boutiques and our online stores operate separately. No online returns will be accepted in store and no in store returns will be accepted if shipped to our online store.

Our in store policy is as follows;

All purchases made in store are final, no refunds will be allowed for any in store purchases. If you suspect that an item you’ve purchased is faulty, please bring it back in and we will try and replace it for you. We can facilitate an exchange or issue a Credit Note which is valid for 3 years from the date of issue, on full priced HANSEN&GRETEL clothing purchased via Cash or EFTPOS. We do not take returns on ANY items that were purchased at a discount*, nor any accessories. This includes all swimwear, shoes, jewellery, hats, sunglasses, fragrances, watches etc. We do not take any returns on items purchased using Zippay or Credit Note, this includes phone payments.

*Not including $15 new customer discount.

Online

We understand that sometimes, the order you’ve made simply doesn’t work for you. Please reach out to RETURNS@HANSENANDGRETEL.COM for any returns inquiries and we will do our best to help. If you are eligible for a return, you will be issued a RETURN AUTHORITY.

We will happily provide a refund (minus shipping costs) on full priced clothing within 7 days of receiving your order, purchased via Paypal or Credit Card. To check if you’re eligible for a return authority, please refer to our table below. Return shipping costs will be incurred by the customer unless the garment is deemed faulty prior to return. All items sold at sale price are final. If able, we will happily facilitate an exchange in size.