Terms of service

Last Updated: September 2023

Welcome to Hansen and Gretel ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and services (collectively referred to as the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. Please read them carefully before using our Services.

1. ACCEPTANCE OF TERMS

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

2. CHANGES TO TERMS

We reserve the right to modify or revise these Terms at any time, and your continued use of the Services after such changes signifies your acceptance of the updated Terms. It is your responsibility to review the Terms periodically for any changes.

3. ACCOUNT REGISTRATION

To use certain features of our Services, you may need to create an account. You agree to provide accurate and complete information during the registration process and to update your information as needed. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account.

4. ORDERING AND PAYMENT

a. Order Placement: By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

b. Payment: We accept various forms of payment, including credit cards, debit cards, and other methods specified on our website. All payment information is processed securely.

c. Order Confirmation: Upon receiving your order, we will send you an email or confirmation message with the details of your order.

5. SHIPPING AND RETURNS

a. Shipping: We will make reasonable efforts to ensure that your order is shipped promptly and delivered to the address provided during the checkout process. Shipping times may vary, and we will provide you with an estimated delivery date.

b. Returns and Refunds: We have a return policy in place. Please refer to our Return Policy for details on the return process, including eligibility, timelines, and refund procedures.

6. INTELLECTUAL PROPERTY

a. Ownership: All content on our Services, including text, images, logos, and trademarks, is the property of Hansen & Gretel or its licensors and is protected by copyright, trademark, and other intellectual property laws.

b. Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our Services for personal, non-commercial purposes.

7. USER CONDUCT

You agree not to:

a. Use the Services for any unlawful purpose or engage in any activity that violates applicable laws or regulations.

b. Post or transmit any content that is offensive, harmful, or violates the rights of others.

c. Interfere with or disrupt the operation of our Services.

8. PRIVACY

Your use of our Services is also governed by our Privacy Policy, which can be found on our website. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. TERMINATION

We reserve the right to terminate or suspend your access to the Services at our discretion, without notice, for any violation of these Terms or for any other reason.

10. DISCLAIMER OF WARRANTIES

The Services are provided "as is" and "as available," without any warranties of any kind, whether express or implied. We do not guarantee that the Services will be error-free or uninterrupted.

11. LIMITATION OF LIABILITY

To the extent permitted by law, Hansen & Gretel shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services.

12. GOVERNING LAW

These Terms are governed by the laws of Australia. Any disputes arising from or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Australia.

13. CONTACT US

If you have any questions or concerns about these Terms or our Services, please contact us at info@hansenandgretel.com.