Return Policy and Shipping

Shipping & Delivery Options:

Hansen & Gretel offers a flat rate of  $10 for regular shipping within Australia to all orders. All international shipping is a flat rate of $45.00 excluding NZ which is $25.00

Express post-delivery within Australia will be charged $17. You can choose either options at the checkout.

Unfortunately we do not take responsibility  for AUSPOST delivery routes and times. Deliveries occur between 8am-6pm Mon-Fri.

All orders placed by 3pm AEST will be despatched the same day. All orders made after this time, or on weekends/public holidays will be despatched following business day.

Please note during busy periods of high demand, delivery times may take an additional day.

Returns Policy:

Returns and exchanges:

Please reach out to us at [email protected]

If in any case you are not 100% happy when you receive your product, we will happily refund or exchange your full priced purchase (minus shipping expenses) under the condition the item in its original condition and is unworn, undamaged, unaltered with tags attached and proof of purchase. These standard trading terms apply to all purchases made on hansenandgretel.com.  Decisions made by Hansen & Gretel will stand as final.

Please contact us at [email protected] within 7 days of receiving your item. Once the return has been noted, the item must be returned back to Hansen & Gretel within 7 days at the purchaser’s own expense. We will notify you of the returns address via email. Subject to our obligations under the Australian Consumer Law for any return you will be responsible for shipping charges. If the package does not reach us safely we will not be able to issue the refund. We recommend sending via a traceable method for peace of mind.

Upon receipt of the items, they will be reviewed and once cleared we will issue your refund, exchange or credit note.

Store credits are valid for 6 months upon issue. This can be used in store or online.

Sale Items

Sale purchases are final so please choose wisely. We do not offer returns or exchanges on sale items, shoes, accessories or any items that have been purchased with a discount coupon.

Afterpay & Zippay:

We do not offer returns on orders made through Afterpay or Zippay. We are seperate entities and all sales are final. However the same conditions apply where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. Here we will issue a refund, credit or exchange.

Pre-Order Terms and Conditions:

We do not take cancellations on pre-orders. Same return and exchange policies with normal purchases apply.

Faulty Items

We are so sorry if you receive an item that is either faulty, has been wrongly described, or different to the product you purchased on the website. Please reach out to us within 7 days of receiving the item.

Inventory

Our inventory is linked with our two boutiques. In rare circumstances, we may experience technical discrepancies. In the case we do not have the item you purchased we will reach out to you via email and resolve the issue.

Enquiries

We love hearing from our H&G sisters. Please reach out to us at [email protected] if you have any further questions.