Return Policy and Shipping

Shipping & Delivery Options:

Hansen & Gretel offers a flat rate of  $10 for regular shipping within Australia to all orders. All international shipping is a flat rate of $45.00.

Express post-delivery within Australia will be charged $17. You can choose either options at the checkout.

Returns Policy:

Returns and exchanges:

If in any case you are not 100% happy when you receive your product, we will happily refund or exchange your full priced purchase (minus shipping expenses) under the condition the item in its original condition and is unworn, undamaged, unaltered with tags attached and proof of purchase. These standard trading terms apply to all purchases made on We reject any terms proposed that vary or add to our trading terms. Decisions made by Hansen & Gretel will stand as final.

Please contact us at [email protected] within 7 days of receiving your item. Once the return has been noted, the item must be returned back to Hansen & Gretel within 7 days at the purchaser’s own expense. We will notify you of the returns address via email. Subject to our obligations under the Australian Consumer Law for any return you will be responsible for shipping charges. If the package does not reach us safely we will not be able to issue the refund. We recommend sending via a traceable method for peace of mind.

Upon receipt of the items, they will be reviewed and once cleared we will issue your refund, exchange or credit note.

Sale Items

Sale purchases are final so please choose wisely. We do not offer returns or exchanges on sale items, shoes, accessories or any items that have been purchased with a discount coupon.


We do not offer returns on orders made through Afterpay.  However the same conditions apply where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. Here we will issue a refund, credit or exchange.

Pre-Order Terms and Conditions:

We do not take cancellations on pre-orders. Same return and exchange policies with normal purchases apply.

Faulty Items

We are so sorry if you receive an item that is either faulty, has been wrongly described, or different to the product you purchased on the website. You may choose between a refund, exchange or credit note. Please reach out to us within 7 days of receiving the item.