Terms & Conditions

In General

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

This Website also contains links to other websites which are not operated by Hansen & Gretel (the “Linked Sites”). Hansen & Gretel has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 Returns Policy

Please find our refund terms and conditions here:

Returns & Shipping

Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Hansen & Gretel or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Hansen & Gretel and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Hansen & Gretel or its licensors. asSeenonScreen.comTM and Hansen & Gretel.comTM are trade marks belonging to Hansen & Gretel. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Shipping costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Discount Codes

Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

These T&Cs relate to all Hansen & Gretel promotions, competitions and discount codes (unless otherwise stated).

  • Only one promotion code can be used per order
  • Selected brand exclusions may apply
  • A promotion code can’t be used after an order has been placed

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Hansen & Gretel and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Hansen & Gretel’ liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please reach out to info “at” hansenandgretel.com

Manufacturing Processes

We so appreciate clients who care as much as we do. Hansen & Gretel works with a few handpicked expert factories in Shanghai, Guangzhou China and Hong Kong. Each factory is employed for its’ own specialty, and has been vetted for fair working conditions, and wages. The designer visit’s all factories biannually and only work’s with facilities that she has personally vetted and inspected. If you have any other questions or queries please contact [email protected]

Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality products, Hansen & Gretel recognizes its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

  • Minimum age of employment
  • Freely chosen employment
  • Health and safety
  • Freedom of association and the right to collective bargaining
  • No discrimination
  • No harsh or inhumane treatment
  • Working hours
  • Rates of pay

Terms of employment

Hansen & Gretel will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Hansen & Gretel continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.


Last Label Pty Ltd / Hansen & Gretel does not support nor endorse hiring boutiques or similar rental businesses. 

Last Label Pty Ltd / Hansen & Gretel has not authorised any designs, garments or products to be sold, hired or rented out by any other business or entity within Australia or The World, other than Last Label Pty Ltd / Hansen & Gretel or stockists authorised by Last Label Pty Ltd / Hansen & Gretel within Australia or overseas. Last Label Pty Ltd / Hansen & Gretel authorised stockists can be viewed here.

Any customers found to have sold Last Label Pty Ltd / Hansen & Gretel product to a hire or rental business, or, any customers found to have directly purchased Last Label Pty Ltd / Hansen & Gretel product from https://hansenandgretel.com/ or an authorised stockist to sell through their own hire or rental business or entity will be immediately blocked from recurring purchases, indefinitely.

Last Label Pty Ltd / Hansen & Gretel reserves the right to refuse a sale and/or refund the customer before shipment if suspected of being from a hiring boutique. Customers found by any means, including public profiles on social media (i.e Hansen & Gretels instagram profile ‘@hansenandgretel has been tagged on instagram via a hiring boutique instagram profile with their page set to ‘public’), to have directly purchased from https://hansenandgretel.com/ or an authorised stockist and resold to, or, via a hire or rental business or entity may receive further legal enquiry from Last Label Pty Ltd / Hansen & Gretel, further legal enquiry from our authorised stockist or other bodies as authorised by Last Label Pty Ltd / Hansen & Gretel or other bodies as authorised by our authorised stockists.

Contacting us

If you have any questions about our Terms and conditions, the practices of this site, or your dealings with this site, please contact us at:

[email protected]

Hansen & Gretel is registered & trademarked by Last Label Pty Ltd