Returns Portal
To successfully return your items, please make sure all RETURN CONDITIONS are met first. Any return requests that do not meet our returns policy will be rejected.
- You have 7 days from the date of receiving your order to lodge your return through this Returns Portal. Once your request is submitted within the 7 days you are covered. We will respond within 5 business days, and once approved you must ship your return within 5 business days.
- Refunds are eligible on full-priced styles only. Items bought on sale or with a discount are final sale, but we may be able to exchange them for a different size or colour if stock is available.
- All returns must go through the Returns Portal using the return label it provides. We cannot accept returns sent by another method.
AUSTRALIAN RETURNS
- To request an Australian return or exchange, start your return at the link below.
- You buy your return label through the Returns Portal, and the price is based on your location. It is shown in the portal when you start your return.
- If you purchased Free Returns Coverage at checkout, your return label is included at no cost. Free Returns Coverage is an optional add-on from Redo. Please see our Returns Policy for details.
To start a return, click here.
INTERNATIONAL / US RETURNS
- To request an international return, start your return here and follow the prompts in the portal.
- International return shipping costs are the responsibility of the customer. The label price is based on your location and package dimensions and is calculated in the portal when you complete your return.
- We currently cannot facilitate international exchanges.
Credit notes are valid for 5 years from the date of issue. If you choose store credit instead of a refund on an eligible full-price item, you receive 110% of the item value.
WHAT CAN BE RETURNED
| Item | Online return options |
|---|---|
| Full-price clothing | Refund, credit note (110% value) or exchange |
| Discounted, sale or markdown clothing | Exchange for size or colour only, if stock is available |
| Swimwear, shoes, jewellery, hats, sunglasses, fragrances, watches and similar accessories | No returns accepted, unless faulty |
| Sample Sale items | Final sale. No returns or refunds |