Returns Portal

AUSTRALIAN RETURNS: To request an Australian return or exchange please follow the prompts below in the Returns Portal.

 

INTERNATIONAL RETURNS: To request an international return please go to our
INTERNATIONAL RETURNS PORTAL and follow the prompts in the portal. 


INTERNATIONAL EXCHANGE: For international customers wanting to request an exchange on their item please contact returns@hansenandgretel.com  

 

In order to successfully return your items, please ensure all return conditions are met first.

You have 7 days from the date of receiving your order to lodge and return your package. Refunds are eligible on full priced styles only. 

Any return requests that do not meet our returns policy will be rejected. 

 

RETURNS POLICY
Full Priced Clothing
  • Refund or Credit or Exchange.
Discounted * Clothing
  • Exchange for Size or Colour. (If stock is available)
Accessories
  • Credit or Exchange.
Swimwear
Lingerie
Shoes
Hats
Earrings
Fragrances
  • No Returns Accepted. (Unless faulty)

 

 

Copy and paste your 6-digit order number (e.g. HG1234) directly from your order confirmation email into the section below.