Returns Portal

In order to successfully return your items, please ensure all RETURN CONDITIONS are met first. Any return requests that do not meet our returns policy will be rejected. 

  • You have 7 days from the date of receiving your order to lodge and return your package.
  • Refunds are eligible on full priced styles only.

 

AUSTRALIAN RETURNS

  • To request an Australian return or exchange please follow the prompts in the below Returns Portal at the bottom of the page. 
  • Returns cost $14.00 Australia wide which will be deducted from your refund amount. 

 

INTERNATIONAL/US RETURNS
  • To request an international return please go to our INTERNATIONAL RETURNS PORTAL and follow the prompts in the portal. 
  • International return shipping costs are the responsibility of the customer and are calculated in our international returns portal when completing a return. 
  • Currently we cannot facilitate international exchanges.

 

RETURNS POLICY

Full Priced Clothing
  • Refund or Credit or Exchange.
Discounted * Clothing
  • Exchange for Size or Colour. (If stock is available)
Accessories
  • Credit or Exchange.
Swimwear
Lingerie
Shoes
Hats
Earrings
Fragrances
  • No Returns Accepted. (Unless faulty)

 

Copy and paste your 6-digit order number (e.g. HG1234) directly from your order confirmation email into the section below.