Returns Portal
AUSTRALIAN RETURNS: To request an Australian return or echange please follow the prompts below in the Returns Portal.
INTERNATIONAL RETURNS: To request an international return please go to our INTERNATIONAL RETURNS PORTAL and follow the prompts in the portal.
INTERNATIONAL EXCHANGE: For international customers wanting to request an exchange on their item please contact returns@hansenandgretel.com
In order to successfully return your items, please ensure all return conditions are met first.
Any return requests that do not meet our returns policy will be rejected.
Copy and paste your 6-digit order number (e.g. HG1234) directly from your order confirmation email into the section below.