Terms & Conditions

IN GENERAL

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

This Website also contains links to other websites which are not operated by Hansen & Gretel (the “Linked Sites”). Hansen & Gretel has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Hansen & Gretel or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Hansen & Gretel and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Hansen & Gretel or its licensors. Hansen & Gretel.comTM are trade marks belonging to Hansen & Gretel. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar.

 Disclaimer of Warranties

The Site and its content are provided “as is” and without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. Hansen & Gretel does not warrant that the Site or its content will be uninterrupted or error-free, that defects will be corrected, or that the Site or its content are free of viruses or other harmful components. Hansen & Gretel does not warrant or make any representation regarding the use or the results of the use of the Site or its content in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire cost of all necessary servicing, repair, or correction of any equipment, software, or data.

Limitation of Liability

In no event shall Hansen & Gretel be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Site or its content, whether based on contract, tort, strict liability, or any other theory of liability, even if Hansen & Gretel has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification

You agree to indemnify and hold Hansen & Gretel, its subsidiaries and affiliates, and their respective officers, agents, partners, and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

RETURNS POLICY

Please find our refund terms and conditions here:

Returns & Shipping

ETHICAL SOURCING POLICY

As a reputable and trusted business committed to offering its
customers high quality products, Hansen & Gretel recognizes its
obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment
which protects their employees’ health and safety and basic
human rights.

All suppliers are expected to comply with their national
employment laws and regulations with particular regard to:

  • Minimum age of employment
  • Freely chosen employment
  • Health and safety
  • Freedom of association and the right to collective bargaining
  • No discrimination
  • No harsh or inhumane treatment
  • Working hours
  • Rates of pay
RENTAL & HIRE BUSINESS

Last Label Pty Ltd / Hansen & Gretel does not support nor endorse hiring boutiques or similar rental businesses.

Last Label Pty Ltd / Hansen & Gretel has not authorised any designs, garments or products to be sold, hired or rented out by any other business or entity within Australia or The World, other than Last Label Pty Ltd / Hansen & Gretel or stockists authorised by Last Label Pty Ltd / Hansen & Gretel within Australia or overseas. Last Label Pty Ltd / Hansen & Gretel authorised stockists can be viewed here.

Any customers found to have sold Last Label Pty Ltd / Hansen & Gretel product to a hire or rental business, or, any customers found to have directly purchased Last Label Pty Ltd / Hansen & Gretel product from https://hansenandgretel.com/ or an authorised stockist to sell through their own hire or rental business or entity will be immediately blocked from recurring purchases, indefinitely.

Last Label Pty Ltd / Hansen & Gretel reserves the right to refuse a sale and/or refund the customer before shipment if suspected of being from a hiring boutique. Customers found by any means, including public profiles on social media (i.e Hansen & Gretels instagram profile ‘@hansenandgretel has been tagged on instagram via a hiring boutique instagram profile with their page set to ‘public’), to have directly purchased from https://hansenandgretel.com/ or an authorised stockist and resold to, or, via a hire or rental business or entity may receive further legal enquiry from Last Label Pty Ltd / Hansen & Gretel, further legal enquiry from our authorised stockist or other bodies as authorised by Last Label Pty Ltd / Hansen & Gretel or other bodies as authorised by our authorised stockists.

Purchasing items from unlisted stockists may result in a fraudulent transaction. 

 

BLACK FRIDAY 2024 GIVEAWAY


OFFER: SPEND $300 AUD DURING THE BLACK FRIDAY SALE PERIOD & GO INTO THE DRAW TO WIN A ELLISON STUDIOS 'HUGGY' ARMCHAIR & $1000 AUD HANSEN & GRETEL VOUCHER.


Entry Terms and Conditions:

  • 1) Information on how to enter and prizes form part of these Terms and Conditions. By participating in the promotion, entrants acknowledge that they have read and understood these Terms and Conditions and agree to be bound by them. Entries must be submitted in accordance with these Terms and Conditions to be valid.
  • 2) To enter the promotion, entrants must make a purchase of $300 AUD or more during the Black Friday Sale period. All purchases fitting this criteria are automatically entered, no manual entry required
  • 3) Entrants can gain 1 x additional entry into the prize draw by doing all of the following:
A) Following @hansenandgretel
B) Sharing this post on your stories
C) Tag 3 friends in the comments below 
  • 4) Giveaway entry ends Monday 2nd December, 11:59pm AEST
  • 5) Prize drawn and winner notified on Tuesday 3rd December.
  • 6) To be eligible for entry, entrants must (a) be aged 18 years or older; and (b) have permission to enter the promotion from a parent/legal guardian if aged under 18. Employees, managers and directors of Hansen & Gretel and suppliers and agencies involved in the promotion are not eligible to enter, nor are their immediate families.

 
Prize Terms & Conditions:

Total Prize Pool Value: $2,699 AUD
1 x winner will receive the following prizes

Prize 1: Ellison Studios HUGGY SWIVEL ARMCHAIR in Paddington Cashew. Valued at $1,699 AUD.

Prize 2: $1000 AUD HANSEN&GRETEL online voucher. Valid for use on full price 

  • Voucher will be issued within 24 hours of winner being notified of winning.
  • Chair will be delivered in accordance with Ellison Studios leadtime. Approx delivery time at time of competition is between December 11 and January 01 2025. This may be subject to change. Winner will be asked to provide shipping address and contact details for delivery. 
 
General Terms and Conditions
  • 1) If necessary, in order to distribute any prize which is not claimed, a second chance draw will be conducted on 06/12/2024 at the same time and place as the original draw, subject to any written directions from any relevant regulatory authority. Winning entries from the original draw will not be eligible to win unclaimed prizes.
  • 2) Each prize must be taken as stated. Hansen & Gretel reserves the right to substitute the prizes in whole or in part for something of equal or greater value if any component of the prize is unavailable (subject to any applicable legislation). Prizes are not transferable, deferrable, exchangeable or redeemable for cash. The prize cannot be sold to any other person (including by online auction or private sale).
  • 3) Nothing in these Terms and Conditions limits, excludes or modifies any rights under the Australian Consumer Law or other applicable law. Except for any liability that cannot by law be excluded (in which case that liability is limited to the maximum extent allowable by law), the Promoter (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether or not arising from any person's negligence) arising in any way out of or in connection with the promotion, the awarding or provision of any prizes or the marketing of the promotion.
  • 4) Hansen & Gretel reserves the right, at any time, to verify the validity of entries and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  • 5) Hansen & Gretel is not responsible for any problems or technical malfunction of any communication network or for any late, lost, corrupted or misdirected entries or other communications whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. All entries are deemed to be received at the time of receipt in the promotional database. Entrants acknowledge that the Internet is not a secure medium and that the Promoter is not responsible for the security of on-line entries.
  • 6) If for any reason this promotion is not capable of running as planned, including due to computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Hansen & Gretel which corrupt or affect the administration, security, fairness, integrity, safety or proper conduct of this promotion, Hansen & Gretel reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any written directions given by any relevant regulatory authority.
  • 7) Privacy Statement. By entering the promotion, entrants consent to Hansen & Gretel using their personal information to send them information about its products and offers in accordance with our privacy policy.
  • 8) Each entrant must comply with these Terms and Conditions to be valid for entry. Entrants acknowledge that the promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, and release Instagram from all liability arising in respect of the promotion.
  • 9) These Terms and Conditions are governed by the laws of New South Wales, Australia and entrants submit to the non-exclusive jurisdiction of the courts of New South Wales, and the courts competent to determine appeals from those courts, with respect to any dispute arising out of or in connection with these Terms and Conditions or the promotion.